This post isn’t really entertainment, nor is it informative. I’m just here to vent some steam.
So Shardae orders something on BestBuy.com. I’m not a fan of online ordering, because I prefer to take my purchases home right away instead of waiting to have it delivered. Shardae, on the other hand, prefers not to have to deal with people. Anyway, she makes her purchase and it states that it’ll take twenty-one days for the items to be delivered. That’s a very long time, we both think, but we reluctantly accept. What else can you do? Well, yesterday was supposed to be the day of delivery. Two days prior, she received an email stating that she would get a call from a delivery person to arrange a time to have the items delivered. She never received that call so yesterday I’m wait from morning to noon, but no truck appears. Shardae calls to inform me that she received a phone call from some guy. He says that the item won’t arrive until some time between 5:30 and 7:30 because of some trouble they’re having with a delivery truck. I’m disappointed, but I understand things happen. 5:30 arrives and I’m back on the lookout for the truck. Shardae comes home around 6 o’clock and we’re both looking for the truck. By 8:00 we’re like, “What the hell?” About 8:30, a truck appears, but its way down the street and there’s no BestBuy logo on the truck. Is that them, I wonder. When the trucks drives away from our apartment complex I think nothing else of it. We don’t have a monopoly on receiving packages over here at The Abbey. So Shardae and I wait and wait and wait then we go to bed around 10 — without delivery or a courtesy phone call.
This morning I feel a bit better, because of course we have priority since our package (which is paid for) was not delivered when promised. I wait until 12:30 before I call customer service who has no idea what’s going on. The guy who called yesterday calls Shardae at 1 o’clock to say he showed up at the wrong apartment and left. Is that really how business works? Really?! Shardae tells him that we saw a large truck (down the street, mind you), but it didn’t have a BestBuy logo on it. “Yep, that was us,” he says. Really?! Well, he offers to delivery it this weekend. Shardae asks if there’s anyway he can deliver it today seeing as its paid for (both the product and the delivery cost). He gives her a bunch of bull about the truck being used in deliveries outside the area, but if she really wants it delivered today he can do it at 9 o’clock, P.M.. Shardae says that fine. When she tells me about the conversation she had with the delivery guy, I’m seething with rage and wishing I had the opportunity to speak with him. I probably wouldn’t have gotten it delivered no earlier, but that wasn’t my purpose in wanting to talk to him. I simply wanted to give him a piece of my mind. Since I couldn’t tell him how I felt, I left a review on BestBuy’s site — almost the length of this flash story. I didn’t say what I wanted to say because I didn’t want to include cuss words and give them a reason to exclude my post. And just in case they decide to scrap it anyhow, I came to my blog to vent.
Alright, so after all that happens I’m fuming and surfing the net and I notice that Shardae has three new emails. Two of them are from BestBuy, letting us know that the delivery was rescheduled for next Tuesday. The hell you say! I told Shardae, “If the delivery doesn’t come tonight, we’ll go over there to the BestBuy in Hoover to get our refund,” since the product is paid for and just sitting there.
You show up late… at the wrong apartment (and if it wasn’t so far down the street, I would have approached the truck and asked if they had the right place)… then you drive away without so much as a phone call to say, “We’re here in a nondescript truck, but we have the wrong place. Can you direct us?” Sticks and Stuff called to ask for directions when they delivered. I watched one guy who worked for Pizza Hut run (actually run!) up and down the sidewalk from apartment to apartment until he found the right one, and you better believe he got a good tip. But BestBuy knocks on the wrong door then drives away and never calls to explain what happened. I have to call customer service, who calls the store (because we had no idea what store the shipment would be coming from since we ordered it online), before the guy calls to say we showed up, we (meaning them) weren’t there, and so we left because we did all we knew to do. Get the fudge out of here!
–The Ravings of an Extremely Madman
The Ravings of a Madman 